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Reservation Policy

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The goal is a customized experience and product that works for you. To ensure the upmost level of service, an in-person consultation is MANDATORY in every new guest service appointment. Tawanna strive to not only learn about your hair but create a look that fits your lifestyle as well.  

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As I value your time and the time of other guests, all new guest reservations require a credit card upon booking. Please refer to our cancellation policy if you need to reschedule or cancel your reservation.  All services will require a deposit if there is more than one last minute cancellation. Extended specialty color services, major color corrections, straightening services, and extensions require a consultation and a 50% deposit of the anticipated amount. All deposits are non-transferable and non-refundable. These appointments must be canceled 24hours before your initial appointment. Anything after that you will lose your deposit and will be charged a 50% fee of the anticipated service amount at your service provider’s level.

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Cancellation Policy

Tawanna strive to provide our guests with the highest quality service and therefore must protect the time of service providers and respect other guests’ scheduled appointment times.  Our cancellation policy is as follows:

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  • CREDIT CARDS: All services are by appointment only, and reserved by a credit card. If you are a current guest and do not have a credit card on file, you will need to add a credit card in order to book any future appointments at Tawanna Styles

  • 24 HOURS: We kindly ask for a 24-hour cancellation notice for all salon services.  Anything after 24 hours is harder for the service provider to book and cancelled same day would entail a cancellation fee that will be charged to the card on file.
     

  • SAME DAY CANCELLATIONS:

    • 1ST SAME DAY CANCELLATION will be subjected to pay 25% of the service cost

    • 2ND SAME DAY CANCELLATION will be subjected to pay 50% of the service cost

    • 3 OR MORE SAME DAY CANCELLATIONS will be subjected to pay 100% of the service cost

    • EXTENSION / TEXTURE CANCELLATIONS must be before the 72 hour window. Anything after that you will lose your deposit and will be charged 50% fee of the anticipated service amount at your service provider’s level. 

    • Same day is from midnight until scheduled appointment time. Guests who cancel the same day of the service will have a notation made in their file and receive an email outlining Tawanna Styles cancellation policy, and will be subject to required deposits on future appointments. We understand emergencies happen, so in these rare cases cancellation charge waivers will be reviewed and decided upon by Owner.

  • NO SHOWS: If you no show for your appointment, without contacting the salon, you will be automatically charged 100% fee of the anticipated service amount at your service provider’s level and will be required to make a deposit of 50% of the service amount for your next appointment reservation. 

  • DEPOSITS: Any guest who cancels the same day more than 2 times will be required to put a minimum of a 50% NON-REFUNDABLE deposit for every future appointment. 

  • RIGHT TO SERVICE: Service providers reserve the right to refuse service for guests with excessive or subsequent last-minute cancellations or no shows. 

Late Arrivals

At Tawanna Styles, your time & preferences are top priority. Being on time is greatly appreciated to ensure a consistent and quality service, as well as a courtesy to other studio guests who come after you. Please note late arrivals may be subject to a shortening of service offerings or a rescheduling of your appointment.  

Clothing Protection

Wearing your favorite shirt or dress? Hang it up! We provide and highly encourage a color robe with every color, facial, and massage service. However, even with a robe, there’s always a risk of color or skin products traveling, so please protect your pretties by leaving them on the hanger.
Tawanna Styles Hair Studio will not be held liable for any staining or damages to clothing.

Kids Policy

We happily welcome children to our Define experience for any service. Please note all children 12 and under receiving services must have a parent or guardian present at the time of service. To ensure the highest level of attentiveness between our guests & artists, and as a consideration to other guests, we do recommend that children visit only when receiving services. We understand snow days and life can happen, so in the event your child must accompany you, be mindful that the salon environment contains sharp objects, hot tools, and chemicals potentially dangerous to unattended children and some color appointments can take an average of 3 hours per visit. Children are not allowed on the styling floor due to safety precautions (including infants in car seats & carriers) and are welcome to wait independently in our lounge area space permitting. We thank you in advance for helping us keep your child’s safety a priority.

Guarantee of Service

If you are not satisfied with the quality of any service please notify us within 3 days and I will consult with you to determine how we may adjust your service accordingly.

No refunds or credit for services will be given, but client satisfaction is top priority that you are 100% happy.

Gratuity

Gratuity is not included in any services As always, gratuities are discretionary and always appreciated. If you choose to leave cash for gratuities, I may not always have change on hand, you do have the option to add gratuities to your card.

Confidentiality / Privacy Policy

We know privacy is equally as important to you as it is to us. Tawanna styles Hair Studio will not share or sell guest information to any outside party, and collection of personal information is for client profile services only. Online bookings are through a secure site and credit card information is never stored or visible in client profile. Personal data collected is for information notification such as email and text confirmations, generic feedback purposes, and for general statistical analysis of use of the site and user improvements.

Accepted Forms of Payments

Visa, Mastercard,American Express, Apple Pay & cash. We do not accept personal checks.

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